CSC TEC Assessment 9 Answers Marketing Education Handling Questions & Concerns

CSC TEC Assessment 9 Answers – Marketing Education Handling Questions & Concerns is the 9th Module of the Certificate Course in Entrepreneurship (CCE). In the module, the student will learn about Delivering on Product Service Promises, Finding Customer Needs and Solutions, Handling Questions and Concerns, Helping Customers Make the Right Choice, Honing Sales Pitches, Listening and questioning Skillfully, Marketing Challenges & Solutions, Matching Solutions & Making Contact, Pillars of Good Customer Service, etc.

TEC Module NameTEC Assessment Link
EntrepreneurshipTEC Assessment No. 1 Questions and Answers
Entrepreneurship and Entrepreneurial CharacterTEC Assessment No. 2 Questions and Answers
Identifying Business OpportunitiesTEC Assessment 3 Answer Key
Understanding Cost StructuresTEC Assessment 4 Answers
Long Term OrientationTEC Assessment 5 Answers
Recording Business TransactionsTEC Assessment 6 Answers
Basic Financial TermsTEC Assessment 7 Answer Key
Accounting and Business ReportingTEC Assessment 8 Answers
Marketing Education Handling Questions & ConcernsTEC Assessment 9 Answers
Marketing Education ValueTEC Assessment 10 Answer Key
CSC TEC Assessment 9 Answers

CSC TEC Assessment 9 Answers Marketing Education Handling Questions & Concerns

Table of Contents

Question 01: Service promise is the assurance given to the customer about in time delivery of assured and _ of product. सेवा का वादा ग्राहक को उत्पाद के सुनिश्चित और _ के समय पर वितरण के बारे में दिया गया आश्वासन है।

  • Integrity and Certainty अखंडता और निश्चितता
  • Sincerity and Specialty ईमानदारी और विशेषता
  • Quantity and Quality मात्रा और गुणवत्ता
  • Variety and Guaranty विविधता और गारंटी

TEC All 10 Assessments Ques Ans PDF (February 2024)

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Question 02: How to become a trusted adviser? एक विश्वसनीय सलाहकार कैसे बनें?

  • Understand the concerns of the customer. ग्राहक की चिंताओं को समझें।
  • Peddle/promote the product. पेडल / उत्पाद को बढ़ावा देना।
  • Both are correct. दोनों सही हैं।
  • Neither is correct. नहीं सही है।

Question 03: Why should we identify customer needs? हमें ग्राहकों की जरूरतों की पहचान क्यों करनी चाहिए?

  • The motive driving the customer to purchase an item is the need for it. किसी वस्तु को खरीदने के लिए ग्राहक को प्रेरित करना उसकी जरूरत है।
  • Ensures customer satisfaction and loyalty, ग्राहकों की संतुष्टि और वफादारी सुनिश्चित करता है.
  • Both are correct. दोनों सही हैं।
  • Neither is correct. न ही सही है।

Question 04: Delivering what customer wants is one of the constituents of a service promise. एक ग्राहक सेवा के वादे में से एक है जो ग्राहक चाहता है वितरित करना।

  • TRUE सही
  • FALSE गलत

Question 05: Select the correct structures of a good sales pitch? एक अच्छी बिक्री पिच की सही संरचनाओं का चयन करें?

  • Hook and Objective. हुक और उद्देश्य।
  • Rook and Objective. “रूक और उद्देश्य।
  • Rook and Subjective. रूक और विषय।
  • Nook and Subjective. नुक्कड़ और विषय।

Question 06: Listening for enjoyment is called as ______ आनंद के लिए सुनने को __ कहा जाता है।

TEC Final Exam 200++ Ques Ans PDF (February 2024)

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  • Appreciative Listening प्रशंसात्मक श्रवण
  • Articulative Listening कलात्मक सुनकर
  • Inspirational Listening प्रेरणादायक सुनकर
  • Empathetic Listening अनुभवजन्य श्रवण

Question 07: The innovation of products based on customer needs is of value for the business. ग्राहकों की जरूरतों के आधार पर उत्पादों का नवाचार व्यवसाय के लिए मूल्य का है।

  • TRUE सही
  • FALSE गलत

Question 08: Active Listening is one of the client reactions to a typical sales pitch. सक्रिय श्रवण एक विशिष्ट बिक्री पिच के लिए ग्राहकों की प्रतिक्रियाओं में से एक है।

  • TRUE सही
  • FALSE गलत

Question 09: A trusted adviser promotes a product aggressively to the customer एक विश्वसनीय सलाहकार ग्राहक को आक्रामक रूप से उत्पाद को बढ़ावा देता है।

  • TRUE सही
  • FALSE गलत

Question 10: Hearing is the same as listening. सुनना सुनने जैसा ही है।

  • TRUE सही
  • FALSE गलत

Service Promises are Important

  • Set targets
  • Encourage consistency in services
  • Identify rewardable standards
  • Enable Measurement of Performance

Strategies to Deliver on Promises

  • Before trying to delight the customer it is important to meet the expectation.
  • Use Analytics to constantly understand customer expectations and try to meet those expectations
  • Ensure communication between different customer-facing departments to have a holistic understanding
  • Recognize and Reward Customers: If any promise is broken apologize and thank the customer for bringing it to your notice, and reward them by making up and beyond the expectations

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